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FAQ

What is the HandAble?
HandAble is a phone holding system that provides a high degree of safety in helping to prevent a Smart phone or other handheld wireless device from dropping from the user's hand. The HandAble is worn by the user and provides improved security, maneuverability, and hand comfort.

How durable is the HandAble? 
The HandAble is professionally designed and engineered and is manufactured for reliability, and long-term use. With careful use, a HandAble will last a long time.

Will the HandAble fit on my phone?
The BaseMount´s footprint (attachment size) is one (1.25 ") inch diameter, and fits most handheld digital devices.

How is theBaseMount fastened?
It is important the location where you attach the BaseMount is clean & dry. Select a smooth flat location on the back of the phone/device close to the handheld's center with the cord pointing downward. Remove the protective paper from the adhesive pad, and lightly position the BaseMount in place on the phone. When ready, press the BaseMount down firmly for 10 seconds to initiate the bond.

Why didn't the adhesive pad stick?
Two possibilities. First, the adhesive is non-hardening, and does not set up or crystallize to the surface it is applied to. This allows it to be removed cleanly by hand at any time in the future without damage to the phone’s surface. It provides a high strength bond to most rigid plastics, metals, and glass (up to 100lb. per sq.inch), but bonds poorly to porous, soft pliable material such as vinyl, rubber, leather, etc.

Second, if a new adhesive pad does not bond or stay fastened, it is usually because the fastening surface on the phone was not prepared properly before application. When prepared as instructed, the adhesive pad on the BaseMount should form a near-permanent bond with the surface it is attached to.

What holds the HandAble to the device? 
A HandAble "BaseMount™" is fastened to the phone/device with an industrial adhesive pad. The HandAble VHB (Very High Bond) adhesive is non-hardening, and removes cleanly from the phone’s surface by hand. This allows the BaseMount to be removed and refastened when changing to a new phone or device.

What if the HandAble breaks?
HandAble's are warranted for a period of 90-days from the date of purchase. We will replace any HandAble product within the warranty period that breaks, becomes permanently deformed so as to alter proper function, or exhibits signs of failure. To receive a replacement, submit a return claim on our shopping cart via the account you set up to purchase the HandAble

What if the back of my phone is not flat?
Some phones have features that interfere with the fastening location you prefer for the BaseMount. In these cases, a different fastening location will be necessary. Choose an alternative location that provides you with comfortable functionality.

Where can I get additional adhesive pads?
The VHB (Very High Bond) adhesive pads used for the HandAble system is an acrylic foam tape with specific bonding characteristics and longevity that allow the BaseMount to stay attached to your phone in a variety of conditions over a long period of time. This is not a retail adhesive. We make it available for purchase on our website for a very reasonable price.

How do I remove the BaseMount?
Place a thin square plastic plate under the base and gently push until the base lifts off the device. The adhesive is not re-useable. Extra adhesive pads are provided with each HandAble order.



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